Everyone has a "green thumb." It just takes the right plant.
How it works
Choose Your Plant
Choose Your Plant
Take a peak at our large selection and choose the one that fits you best. Feel overwhelmed or need help? Use our Plant Finder. We'll match you to your perfect plant match.
We Pick & Pack
We Pick & Pack
Every plant is hand-selected at peak health and carefully packed to survive the journey.
It Arrives at Your Door
It Arrives at Your Door
Tracked shipping, with real-time updates. We ship Monday–Wednesday so your plant never sits in a warehouse over a weekend. You can also choose to pick up In-store.
We're With You After
We're With You After
A personalized care card ships with every order, and we're always here for you and any questions that you may have.
FAQ
Frequently Asked Questions
Shipping
Help! I put in the wrong shipping address.
Help! I put in the wrong shipping address.
Email us right away at hello@raizplants.com and we'll do our best to fix it. Once your order has shipped, we can't make any changes, so the sooner you catch it, the better.
Where do you ship?
Where do you ship?
We ship anywhere in the contiguous United States (48 states).
How long does shipping take?
How long does shipping take?
We ship orders Monday through Wednesday to ensure your plants don’t sit in a warehouse over the weekend. Orders are typically processed within 2–3 business days, with delivery taking 4–7 business days depending on your location. Need it sooner? Expedited shipping options are available, reach out with any questions.
I never got my package!
I never got my package!
First, check your tracking, sometimes carriers mark a package delivered a few hours early. If it's been 3 days since the "delivered" notification and there's no sign of it, email us at hello@raizplants.com and we'll sort it out.
Do you use heat or cold packs?
Do you use heat or cold packs?
Yup! We check the weather for every region and include a heat pack when needed. However, We don’t include cold packs with orders.
If the forecast for your area shows temps in the high 90s or low 30s, we recommend holding off on placing your order until conditions calm down a bit. If conditions are too harsh we will hold your order until safe to ship.
Do you ship large plants?
Do you ship large plants?
At the moment we only ship our Small and Medium sized plants. Our larger plants can be found at our physical location.
Orders
Can I change or cancel my order?
Can I change or cancel my order?
We process orders quickly, so reach out within 24 hours if you need to make a change. Once a shipping label is printed, we can't make modifications, including address changes.
What about returns and refunds?
What about returns and refunds?
Plants are living things so we can't take returns, but If your plant arrives damaged, please email us photos and videos. Claims must be submitted within 3 days of delivery.
Please note that only the part of your order that arrived damaged will be replaced (plant or pot). Store credit or a replacement will be offered depending on condition, availability, and weather.
When will my order ship?
When will my order ship?
Orders typically ship within 2–3 business days of being placed. We ship Monday through Wednesday specifically so your plant never sits in a carrier warehouse over a weekend. We'll always notify you if weather along your route causes a delay.
Do you accept returns?
Do you accept returns?
Plants are living things so we can't take returns, but if something arrives damaged or wrong, email us photos right away and we'll make it right.
Plant Care
My plant arrived looking a little sad. Is that normal?
My plant arrived looking a little sad. Is that normal?
Completely normal. Plants can be stressed by shipping. Give it bright indirect light, a good drink of water if the soil feels dry, and a few days to settle in. Most bounce back within 3-5 days. If yours doesn't, reach out and we'll help.
I have no idea how to keep this alive.
I have no idea how to keep this alive.
That's what we're here for. Every order comes with a personalized care card matched to your specific plant. Our team is also available by email or in person at the shop for the life of your plant. And if you're a total beginner, check out our Care Guides for a starting point.
When will my order ship?
When will my order ship?
Orders typically ship within 2-3 business days of being placed. We ship Monday through Wednesday specifically so your plant never sits in a carrier warehouse over a weekend. We'll always notify you if weather along your route causes a delay.
I'm terrified of killing plants. Help.
I'm terrified of killing plants. Help.
Take our quiz, it'll steer you toward varieties that are genuinely hard to kill. We've helped hundreds of self-described "black thumbs" become confident plant parents. And if you're ever unsure, just ask us, that's what we're here for.
Gifting
Can I send a plant as a gift?
Can I send a plant as a gift?
Yes, and honestly it's one of the best gifts you can give. Write a note to them during checkout, and we'll make sure no pricing appears anywhere in the package. The note prints directly on the packing slip inside the box.
How do gift cards work?
How do gift cards work?
Gift cards are delivered digitally to whatever email you enter at checkout, either yours or theirs. They never expire and can be used online or in store.
