Refund policy
Eligible Returns
- Pots, baskets, tools, soil, and accessories may be returned within 7 days of pickup or local delivery if they are unused, in their original packaging, and you have proof of purchase.
- Returns must be brought back in person to the shop during business hours.
What’s Not Returnable
- Houseplants and other perishable items due to their delicate nature
- Custom potting/repotting, special orders, or made-to-order items
- Sale items and gift cards
- Used items or items not in their original packaging
Local Delivery & Pickup
If we deliver and no one is available, we may leave the plant in a safe spot. Once left at the provided address, responsibility transfers to the customer. Please bring your plant indoors promptly.
For pickup orders, please pick up within 7 days of your fulfillment notice.
Uncollected live plants may be restocked without refund to protect plant health.
Damages & Issues
Please inspect your order upon pickup or delivery.
If an item is damaged or incorrect, contact us within 48 hours of receiving it so we can evaluate the issue and make it right.
Exchanges
The fastest way to get what you want is to bring the item back (if eligible) and exchange it in store.
Store Credit
Approved returns will be issued store credit in the form of an electronic gift card, which can be used toward any future in-store purchase.
If more than 15 business days have passed since your return was approved and you haven’t received your credit, please contact us at hello@raizplants.com.
